AllCare Patient Policies

We value your time and strive to keep all appointments running on schedule. To maintain timely care for all patients, we enforce a 10-minute late policy.

• If you arrive 10 minutes or more past your scheduled appointment time, you will need to reschedule your visit.

This policy helps ensure our providers can dedicate the necessary time and focus to every patient.

We understand that unforeseen circumstances may require you to cancel an appointment. We request that you notify us at least 24 hours in advance.

No-Show Fee Structure:

• First Occurrence: A non-refundable $50 No-Show Fee will be charged.

• Second and Subsequent Occurrences: A non-refundable $100 No-Show Fee will be charged for each additional missed appointment.

Requirement for Future Appointments:

To reschedule or be seen by a provider again, all outstanding No-Show Fees must be paid in full prior to your next visit.

We require patients to notify us at least 24 hours prior to their scheduled appointment time if they need to cancel or reschedule.

Appointments cancelled or rescheduled with less than 24 hours' notice will be subject to a fee:

• First Occurrence: $50 Late Cancellation Fee

• Subsequent Occurrences: $100 Late Cancellation Fee

Future Visits: All outstanding Late Cancellation Fees must be paid in full before you can be scheduled for, or seen at, your next appointment.

To simplify the billing process for copayments, deductibles, and any remaining patient balances after insurance processing, we require a valid credit card or debit card to be securely kept on file.

When to Provide: This information must be provided during the check-in process or prior to scheduling your appointment.

Rest assured, your card will only be charged after your insurance has processed the claim and we have notified you of the remaining patient responsibility.

For patient safety and regulatory compliance, any patient receiving a prescription for a controlled substance must participate in mandatory monitoring.

Required Testing:

• A Urine Drug Screen (UDS) is required before the initial prescription.

• Periodic follow-up Urine Drug Screens are mandatory for continued refills. These tests will occur every 30 to 90 days, depending on the medication's schedule and your treatment plan.

Compliance Requirement: Failure to complete the mandatory Urine Drug Screen tests will result in the immediate discontinuation of all controlled substance prescriptions.

All outstanding patient balances must be resolved prior to your next appointment or upon check-in.

Action Required: Failure to pay the outstanding balance at or before the time of your visit will result in the cancellation of your appointment.

Need a Payment Plan?

If you are unable to pay your balance in full, we offer flexible payment plans through Cherry. We encourage you to apply for financing prior to your scheduled appointment to ensure a smooth check-in process.

To apply, please visit: pay.withcherry.com/la-bella-vida

To ensure patient security, accurate medical charting, and precise billing, all patients are required to present their current government-issued identification and insurance card(s) at the time of check-in. These documents will be scanned into your patient chart to prevent unauthorized use and mitigate potential billing discrepancies.

We require a follow-up appointment to thoroughly discuss the results of any labs, imaging, or studies ordered by your provider. This ensures you receive a comprehensive explanation and have time to ask questions. To protect your privacy and ensure a proper review, these results will not be made available on the patient portal or via phone call prior to your scheduled follow-up. Rest assured, if an urgent issue is found, we will contact you immediately to schedule an earlier visit.

Please be aware that insurance companies strictly limit Annual Wellness Exams to one per calendar year. While your Annual Exam may be covered with a $0 co-pay, any subsequent preventive exam in the same year will be billed directly to you. Additionally, if your provider orders tests (labs, imaging, etc.) that require a follow-up visit, that follow-up is considered a diagnostic appointment, and your standard co-pay will be collected at that time.

AllCare Medical Providers can only order labs, studies, or imaging after your appointment has been completed. Please attend your scheduled visit first so the necessary orders can be placed.

AllCare Medical Centers is independent of external labs (like LabCorp, Quest Diagnostics, and SaraPath) and does not control their pricing.

• Which Lab is Used? Your insurance plan dictates which laboratory is preferred and where your specimen will be sent.

• Order Necessity: Your AllCare provider only orders tests they deem medically necessary during your visit.

• Billing Issues: If you have questions about a lab bill, please contact your insurance company or the specific laboratory directly. AllCare staff cannot assist with external lab billing.

It is common for insurance policies to take time to activate for newborns. If your child's coverage is not yet active at the time of their appointment, a standard self-pay rate will be due at the time of service.

Seeking Reimbursement:

• Once your child's insurance is active, you must contact your insurance provider directly to submit the claim and seek reimbursement for the paid amount.

• AllCare will not re-bill claims for these initial appointments. Due to strict, time-sensitive filing deadlines, re-billing past claims often results in denials for untimely submission.